FAQs

"Happiness is wearing a little piece of the Sun and Sea wherever you may go" xx

Is your jewellery sustainable and ethically made in Australia?

Yes! Of course, this is really important to us. We do not outsource labour overseas. Each piece of jewellery is designed and handcrafted in house by Gemma from her Jewellery Studio in Western Australia. We use ethically sourced sterling silver, we also melt down and reuse our off cuts of precious metals, so nothing goes to waste.  We are aware of our responsibility as a jewellery brand and aim to have very little impact on our environment in our creative process. Each creation is one of a kind slow-made from our studio with purpose and quality in mind so each piece can be loved, worn and last a lifetime. 

Is your Seaglass found locally?

Yes, the Seaglass used in our designs is found washed up organically along the shores of Western Australia and personally by collected by us! We do not alter the shape of the Seaglass, it is kept in its natural ocean tumbled form.

How do I care for my jewels?

It is recommended to keep your jewels away from exposure to perfumes, skin creams, hairspray, chemicals, salty water, chlorine, cleaning products, hot and humid conditions etc as they will speed up the process of the sterling silver or gold tarnishing. All precious metals will tarnish overtime, but this will slow down the process by avoiding these harsh elements. 

When your jewels are not in use, safely store them in your reusable jewellery pouch provided. A polishing cloth is recommended to polish your jewels to restore their original shine. Polishing cloths are created with special polishing solution embedded in the fabric and will work beautifully and gently to eliminate tarnish. Please do not use liquids or pastes as the chemicals in these are quite harsh and may cause damage to your jewellery and the stone.

We suggest polishing your jewels with a polishing cloth every 1-2 months and following the care tips above to keep your jewels looking gorgeous and tarnish free.

Where do you post to?

We offer Australia wide shipping and use Australia Post as our carrier. Choose from standard postage, express postage or free local pick up. If your order is $85.00AUD or over, you will automatically receive free express shipping at the checkout. Postage options come with an individual tracking number. 

Thank you for visiting our online store and if you have any questions, please email us at enquiries_lushnluxe@outlook.com so we can answer them for you.