FAQs

"Happiness is wearing a little piece of the Sun and Sea wherever you may go" xx

Is your jewellery sustainable and ethically made in Australia?

Yes! Of course, this is really important to us. We do not outsource labour overseas. Each piece of jewellery is designed and handcrafted in house by Gemma from her Jewellery Studio in Western Australia. We use ethically sourced sterling silver, we also melt down and reuse our off cuts of precious metals, so nothing goes to waste.  We are aware of our responsibility as a jewellery brand and aim to have very little impact on our environment in our creative process. Each creation is one of a kind slow-made from our studio with purpose and quality in mind so each piece can be loved, worn and last a lifetime. 

Is your Seaglass found locally?

Yes, the Seaglass used in our designs is found washed up organically along the shores of Western Australia and personally collected by us! We do not alter the shape of the Seaglass, it is kept in its natural ocean tumbled form.

How do I care for my jewels?

It is recommended to keep your jewels away from exposure to perfumes, skin creams, hairspray, chemicals, salty water, chlorine, cleaning products, hot and humid conditions etc as they will speed up the process of the sterling silver or gold tarnishing. All precious metals will tarnish overtime, but this will slow down the process by avoiding these harsh elements. 

When your jewels are not in use, safely store them in your reusable jewellery pouch provided. A polishing cloth is recommended to polish your jewels to restore their original shine. Polishing cloths are created with special polishing solution embedded in the fabric and will work beautifully and gently to eliminate tarnish. Please do not use liquids or pastes as the chemicals in these are quite harsh and may cause damage to your jewellery and the stone.

We suggest polishing your jewels with a polishing cloth every 1-2 months and following the care tips above to keep your jewels looking gorgeous and tarnish free.

Do you ship internationally?

Yes! We are thrilled to be able to ship to our international gals! We ship to the UK, New Zealand, US and Canada. *International orders may be subject to customs fees, duties and taxes. These are the responsibility of the customer. 

All sales are final so if you have any questions reach out to us before purchasing.

Thank you for visiting our online store and if you have any questions, please email us at enquiries_lushnluxe@outlook.com so we can answer them for you.